Cancellation by Site / Customer

The order would not be cancelled once shipped for delivery. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner/Third Party Delivery Provider. If you cancel your order before dispatching, you will get full refund. You can request for the cancellation of your order before the dispatch of your order. Please contact us on our helpline 9229802945 or mail us customercare.auraska@gmail.com

Note: For Product(s) under Print on Demand Collection - You can cancel the order within 12 hours after the placing the order by sending an email to support@auraska.in or by WhatsApp (+919229802945) to cancel the same. The amount will be refunded (if paid online) within 7 working days. No Cancellation: If you request a cancellation after 12 hours from the time of placing the order. No Return: If the order has been delivered to the customer. To avoid any size discrepancies, always check the size chart before buying as we print on demand for the products under Print on Demand Collection. Exchange Available, only if the product is damaged (product unboxing video required).

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

AURASKA may cancel the transaction initiated by You on the Platform, if:

(i) The designated address provided by You is outside the delivery service zone of AURASKA.

(ii) Information, instructions, and authorizations provided by You are not complete or sufficient to execute the delivery service.

(iii) If a Delivery Partner is not available to perform the services, as may be requested.

(iv) If any Item for which You have initiated the transaction is not in stock.

(v) If the transaction cannot be completed for reasons, not in control of AURASKA.

Return/Exchange Policy

We offer 7 days hassle-free returns and exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs.100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs.100 will be made for the entire order, not on each individual clothing item.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, You will have to send the shipment back to the company address through any courier service, preferably through Speed Post. The customer is expected to send the courier back at their own expense. Reverse pick-up is subject to the availability of the service in your area pin code.

Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

Acceptance of returns & refund post-delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us for any queries.